• Some parts such as Airbag/Control modules cannot be purchased without a VIN
• The shipping and Billing addresses MUST match for ANY orders over $100. Any changes of address after the order is placed are not guaranteed, it is the responsibility of the customer to ensure we have an accurate and complete address.
• Weekend orders will be processed the next business day. (Business hours 8AM-4:30PM Monday to Friday)
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 1 business day once we receive it. Low availability parts ordered from the manufacturer may take up to 1-2 weeks to arrive and will shipped to you immediately.
• We do not provide overnight shipping options, and any time-definite shipments cannot be guaranteed
• Oversized and high value shipments may be subject to additional shipping costs; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for any shipments, time-frames are an estimate
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost and/or transit times to the customer
• Carrier and/or service substitutions may be made if the customer was not charged enough for the selected service/carrier, in order to avoid requiring additional costs
• Shipments over $100 REQUIRE insurance through the carrier. Shipments valued over $200 MUST be sent via FedEx, unless FedEx cannot deliver to the destination.
• In addition to insurance, we and/or the carrier may require a direct/indirect signature for high-value shipments. Fedex requires this for orders over $300.
• Customers are responsible for ensuring they or someone authorized to sign will be available at the time of delivery to receive the shipment. High-value orders may require a signature
• We ONLY ship to the United States, Canada, and US territories such as Puerto Rico. Customers are responsible for any taxes/duties from customs
• In the unlikely event that a part has been placed on backorder or discontinued, we will contact you for a decision to proceed or cancel the order.
• Back orders take between 6-8 weeks to come in
• Once the order is in the carriers possession, we are not responsible for any lost/damaged/stolen shipments. A claim must be submitted by the customer
• If you are using a credit card, we will only be able to ship orders to the billing address that is associated with the credit card being used.
• If you are using PayPal, we will only be able to ship parts to a PayPal verified address.
• Pickup orders over $100 require ID to be presented and scanned at the time of pickup, and a copy will be kept for our records. The person picking the order up MUST have ID matching the name/address on order.

*Currently we are not shipping any freight orders.

**TARRIFS MAY BE IMPOSED ON PARTS IMPORTED FROM THE US TO CANADA. CUSTOMERS ARE ALSO RESPONSIBLE FOR THESE TARRIFS, IN ADDITION TO APPLICABLE DUTIES/FEES & TAXES. **

For more information: Canadian tariffs of 25% on goods from the United States: How they apply at the border

• **DUE TO THE SUSPENSION OF DE MINIMUS EXEMPTIONS, RETURNS ON INTERNATIONAL ORDERS WILL NOT BE ACCEPTED**
• ALL special order (out of stock) suzuki parts returned are subjected to a 15% restocking fee (+ LABEL COST), unless the return is due to our error.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable under any circumstances
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 10 days of receiving the item
• Orders over $100 without a correct VIN are non-returnable unless through our mistake
• No returns on damaged/broken items, instead a claim will need to be filed through our package protection program
• Any parts with a broken/torn "NON-RETURNABLE IF OEPNED" seal cannot be returned under any circumstances
• Shipping costs that have already been used to ship the part are non refundable.
• Any parts found to be defective upon receiving them would have to go through warranty. Warranty would take about 1-2 months to process, before being able to credit anything back.

Cancellation Policy

• A 15% fee will be applied to ALL special order (not in stock) parts that are cancelled after the part has been dispatched to us from suzukis warehouse
• A 15% fee will be applied to ALL backordered parts cancelled, UNLESS it is cancelled while still in backorder status